![]() ![]() To view the output of individual steps, in Executed Steps, choose an item from Step ID. To monitor the execution progress, for Execution status, wait for the status to change from Pending to Success. Select either the Other trouble-shooters option or Additional trouble-shooters, depending on whether youre using Windows 11 or 10. Type ms-settings:troubleshoot and click OK. Review the examples, then choose Execute. These are the steps for applying that troubleshooting: First, launch Windows Run by right-clicking Start and selecting Run. You may also want to refer the articles Get started with the macOS client and Frequently asked questions about the Remote Desktop clients and see if that helps. Open the AWSSupport-TroubleshootRDP document.įor Execution Mode, choose Simple execution.įor Input parameters, InstanceId, enable Show interactive instance picker. Based on my research, one of the things that you can try is to change the firewall settings on your Mac and see if you are able to access the PC using Remote Desktop app. Verify that you are in the same Region as the impaired instance. ![]() To troubleshoot using the AWSSupport-TroubleshootRDP document Log in to the Systems Manager Console. If none of these helped, please provide the console output for your instance using the Amazon EC2 console, select the instance, and then choose Actions, Monitor and troubleshoot, Get system log I would suggest you to check the followingĪs AWS-User-5291433 mentioned, check if Session manager worksĬheck the security group allows traffic from your computer to port 3389 (RDP).Ĭheck if the instance health checks have passedĬheck that your instance has a public IPv4 address.Ĭheck if the instance is in a public subnet and check the route table for the subnetĬheck the network access control list (ACL) for the subnet.Īs a last step, check if Remote Desktop Protocol is enabled but this can only be done once you access through session manager In this case, you can fix the issue by enabling it manually via the System Properties screen and by allowing Network Level connections. One of the most common problems that will trigger the Error Code 0x204 is an instance in which the Remote Desktop Protocol is not enabled on the Windows machine. As we have discussed earlier under causes of Remote Desktop Error 0x204 in Windows 10, security setting of any third party software or antivirus program may be.
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